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BACKGROUND

I grew up in South Florida and earned my undergraduate degree there before planting new roots in the DC Metro area.

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I work as a Human-Centered Design Strategist at MITRE, where I help teams listen more deeply, create more intentionally, and deliver with impact.

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Outside of work, I’m often writing (I’ve published two books of poetry!), teaching yoga, or diving into a good novel. I also love experimenting in the kitchen, exploring new restaurants, spending time with friends and family, and wandering around the city with curiosity as my compass.

 

Whether I’m designing for change or teaching a yoga class, I care deeply about creating spaces where people feel seen, supported, and understood.

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TOP QUALITIES

Empathetic, Reflective, Purpose-driven

EXPERTISE

​User Research | Service Design | Customer Experience |

Workshop Design | UX Design

EDUCATION

2018 - 2022 | Florida International University, B.S. Interdisciplinary Engineering

Expected Graduation Dec 2025 |Brandeis University, M.S. User-Centered Design

TOOLS

In case you're wondering what tools I have engaged with in my day to day activities across my various roles. Here's a glimpse into the ones that have supported my thinking, collaboration, and design process.

Mural

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Zoom

Miro

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Figma

Google Workspace (Docs, Forms, Slides)

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Microsoft Workspace
(Excel, Forms, Word)

MY METHODS & SKILLS

While tools play a role in my work, being a human-centered design strategist means showing up—in conversation, in co-creation, and in real connection.

 

I don’t just sit behind a screen; I spend just as much time listening to people’s stories, aligning with stakeholders, and creating shared clarity across teams.

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For me, tools and methodologies are just that: tools. What matters most is knowing when and how to use them to build understanding, strengthen relationships, and create impact that feels personal, purposeful, and lasting.

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source: maque

That said, I’d like to highlight some of the methods and skills I regularly use. These are at the core of how I approach human-centered design

Qualitative

  • Workshop facilitation 

  • 1:1 interviews & contextual observations

  • Co-creation & generative sessions

  • Usability testing & feedback sessions

  • Journey walkthroughs

Quantitative

  • Online surveys

  • Behavioral data analysis

  • High-level business metrics 

Design Tools

  • MURAL, Miro, Figma

  • Affinity mapping & synthesis

  • Personas

  • Customer journey maps

  • Experience flows 

  • Stakeholder maps

  • Value proposition canvases

  • Process maps

Frameworks I Lean On

  • ​Design thinking

  • Iterative prototyping

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