| HCD PRACTITIONER
APPROACH
Human-centric decision making
Listen
Design
Deliver
I help teams uncover what matters then design services that respond with care, clarity, and intention.
I analyze complex systems and uncover patterns in human behavior to improve how people experience services. My work is grounded in listening to users, to teams, and to unspoken needs.
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Through workshops, research, and visual storytelling, I translate insights into action.
I’ve helped organizations shape digital services, improve equity across programs, and build stronger cross-functional collaboration.
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My approach blends human-centered design with systems thinking creating clarity out of complexity, and making space for people to feel seen along the way.
In case you're familiar with common buzzwords, I'd divide my expertise as:
​User Research | Service Design | Customer Experience |
Workshop Design | UX Design
WORK
Shared Missions I've Joined
DELIVERABLES
Human-centric mindset
To understand the experiences of those navigating systems whether as customers, employees, or communities I rely on a range of design methods and facilitation tools.
These are ways to listen, create, and deliver, always shaped by the context, constraints, and needs of the people I’m designing with and for.
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Some of the ways my work takes shape:
Customer Journey Maps
Usability Testing Reports
Persona Development
Facilitated Strategy Sessions
User Research & Insight Synthesis
CX Strategy Reports
